News Archive for Monday Feb 21, 2011:

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Apple Exchange/Refund Program for certain S/N Radeon 2600 XT's w/Distorted Video
(Update/FYI: Reader reports on this program are in the Feb 23rd (2011), March 1st (2011) and May 4 (2012) news pages.)
Clip from the Apple doc. (There was a similiar program for certain S/N Radeon X1900 XT's last year - see notes on that below this post.)

(Info in Doc as of Feb 21, 2011. May be changed by the time you read this.)

"Mac Pro (Early 2008): ATI Radeon HD 2600 XT video card with distorted video or no video

Symptoms:
Apple has determined that certain ATI Radeon HD 2600 XT cards sold for use in Mac Pro computers between approximately January 2008 and May 2010 may experience distorted video or no video.

Products Affected: Mac Pro (Early 2008)

Resolution
If your Mac Pro experiences distorted video or no video issues and has an ATI Radeon HD 2600 XT card in it, you will need to bring your computer's serial number (emphasis mine, as some lugged the entire Mac Pro to the store) and the graphics card into an Apple Authorized Service Provider or an Apple Retail Store location for verification and to exchange the affected graphics card for a replacement.
Note: If your Mac Pro has an ATI Radeon HD 2600 XT card but is not exhibiting any signs of distorted video or no video, no actions are needed.
Identifying the correct video card:

  • To remove the graphics card, follow the Graphics Card Replacement Instructions.
  • Locate the serial number label on the back of the card at the opposite end of the DVI connectors.
  • Verify that the last four digits of the video card contain the following (* denotes any character): YPU(*), YPV(*), 1M4(*), 1M5(*), 29H(*), or 29G(*)
  • If the last four digits of the video card do not match any of the above patterns, then the card is not eligible for the replacement program.

    If you believe you have paid for repair or replacement because of this issue, contact Apple regarding a refund.
    This program covers affected ATI Radeon HD 2600 XT video cards three years from the original date of purchase or until July 31, 2011, whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.
    This worldwide Apple program does not extend the standard warranty coverage of the Mac Pro."

  • If any readers have an affected card replaced (or a refund for purchanged repl), let me know. (Reader feedback on the previous X1900 XT program noted most getting an Nvidia 8800GT card, with some exceptions/notes on OS reqmts. Some example reports linked below.)

    Apple Doc on Exchange/Refund Program for certain S/N Radeon X1900 XT's Revised
    I also noticed on Feb 18th (2011) Apple revised the previous doc on a similar exchange/refund program related to certain S/N ATI X1900 XT's. Here's the revised doc. (May be revised again in the future so check the apple article for any later revisions/changes.)

    "Mac Pro: ATI X1900 XT video card with distorted video
    Last Modified: February 18, 2011 (as of 2/21/2011)

    Symptoms
    The eligibility period for most Mac Pro computers covered under the ATI X1900XT video card repair extension program has ended.

    Products Affected: Mac Pro

    Resolution (as of 2/18/2011)
    If a customer has a video card that is eligible under the program and is exhibiting distorted video, Apple will cover the repair regardless of the Mac Pro product's warranty status."

    *Update*: Apple revised this doc on March 22, 2011 (one day after I posted the above) to remove the above note on resolution and replace it with:)

    Resolution (as of 2/22/2011)
    The ATI X1900 video card repair extension program for distorted video ended January 31, 2011.

    If you experience distorted video issues, contact Apple or take your affected product to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only)."

    For info on the original/earlier doc contents (which had card SN info), see our Sept 24th, 2010 news page post. (Sample Reader reports on the X1900 replacement program are in the Oct. 15th, Oct. 12th and Sept. 29th and Sept. 27th 2010 news pages.)

    Apple/Products related Articles/News/Rumors


      
    Software Related Articles, Updates


      
    Apple Support/How-To/Troubleshooting Doc Updates (See above posts for docs related to some ATI video cards)


      
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    Recent Articles and Reviews - Listing/links to articles and reviews you may have missed.
      

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