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ASU (http://asu.info.apple.com/) migrates to AppleCare Knowledge Base
On Tuesday, June 26, AppleCare will shut down Apple Software
Downloads and redirect URLs that link to it to the Knowledge Base, which now
contains all software downloads information. The Apple Software Downloads
home page http://asu.info.apple.com will redirect to the following
document, which lists recent software downloads by date:
There will be a new downloads page, essentially a knowledge base
article, that will list all recent software downloads. It is
important to note some of the changes that we've implemented as a
result of the migration to the knowledge base.
1) Previously, there was a separate ASU article for each language
version of each software download. This made for a number of
articles that said essentially the same thing, but pointed to a
different binary. However, the text of all articles was in US
English.
2) Further, each of these separate articles did not include, but
pointed to individual read me files located in the Tech Info Library.
3) With this release, we've incorporated all of the information into
a single article. Each article shows the following in a html table:
a) The name of the update and Mac OS version required
b) The release date
c) the version number
d) an icon link to read me (which is embedded in the same article)
e) an icon link to the software download file, noting the size in megabytes.
f) If no update exists for a particular language, a slash appears
across the icon.
4) All lanuguage verisons of the read me are embedded into the article.
Overall, we tried to provide "one stop shopping" for software
downloads. Below we've provided the list of recent software
downloads released by Apple and links to the current ASU articles as
well as the new knowledge base articles. We suggest that you update
your links accordingly.
Effective Tuesday, 26-Jun-01, we'll redirect all urls containing:
http://asu.info.apple.com/ to a specific downloads article in the
knowledge base.
Download Name
Old asu.info.apple.com article no.
New knowledge base article no.
Apple DVD Player 2.7,
http://asu.info.apple.com/swupdates.nsf/artnum/n12272,
http://www.info.apple.com/kbnum/n120022
PowerBook G4 DVD ROM Update 1.0,
http://asu.info.apple.com/swupdates.nsf/artnum/n12269
http://www.info.apple.com/kbnum/n120019
MySQL 3.23.32 Update 10.0.3,
http://asu.info.apple.com/swupdates.nsf/artnum/n12267
http://www.info.apple.com/kbnum/n120015
Mac OS Runtime for Java (MRJ) 2.2.5,
http://asu.info.apple.com/swupdates.nsf/artnum/n11927
http://www.info.apple.com/kbnum/n75097
Macintosh Manager2.0.1,
http://asu.info.apple.com/swupdates.nsf/artnum/n12260
http://www.info.apple.com/kbnum/n26162
Network Assistant 4.0.3,
http://asu.info.apple.com/swupdates.nsf/artnum/n12261
http://www.info.apple.com/kbnum/n120004
Theater Mode Update 2.0.3,
http://asu.info.apple.com/swupdates.nsf/artnum/n12259
http://www.info.apple.com/kbnum/n120012
iBook Audio Update 1.3.6,
http://asu.info.apple.com/swupdates.nsf/artnum/n12255
http://www.info.apple.com/kbnum/n120010
Mail Import Scripts 1.1,
http://asu.info.apple.com/swupdates.nsf/artnum/n12038
http://www.info.apple.com/kbnum/n25304
QuickTime Streaming Server 3.0.1,
http://asu.info.apple.com/swupdates.nsf/artnum/n11851
http://www.info.apple.com/kbnum/n75139
CarbonLib 1.3.1,
http://asu.info.apple.com/swupdates.nsf/artnum/n11916
http://www.info.apple.com/kbnum/n120017
Mac OS X 10.0.3,
http://asu.info.apple.com/swupdates.nsf/artnum/n12181
http://www.info.apple.com/kbnum/n75134
AppleWorks Update (International English) 6.1.2,
http://asu.info.apple.com/swupdates.nsf/artnum/n12184
http://www.info.apple.com/kbnum/n
iMovie for Mac OS X 2.1,
http://asu.info.apple.com/swupdates.nsf/artnum/n12204
http://www.info.apple.com/kbnum/n75117
iMovie Plugin Pack- Mac OS X ( Engllish-International) 2.1,
http://asu.info.apple.com/swupdates.nsf/artnum/n12208
http://www.info.apple.com/kbnum/n88034
Authoring Support Update 1.1,
http://asu.info.apple.com/swupdates.nsf/artnum/n12196
http://www.info.apple.com/kbnum/n120006
5) A few other kbase tips.
There are a number of new features in this new version of the
AppleCare Knowledge Base, version 2.0, which bear mentioning here.
First, the assisted serch, geared toward beginning computer users,
has been completely revamped. It uses a natural language type of
search, along with an ordered step by step process to narrow the
options to get customers answers. We encourage you to try it:
http://kbase.info.apple.com/cgi-bin/WebObjects/kbase.woa/wa/assisted
However, more than likely, since you've come to a Macintosh affinity
web site, you're probably a more advanced user, so we've also
improved the Expert Search:
http://kbase.info.apple.com/cgi-bin/WebObjects/kbase.woa/wa/expert
A) Please note that default search is Boolean AND. While not as full
featured as some Boolean AND based search engines, it is fast and
efficient. You can also use natural language, Boolean OR or search
by Article number.
B) You can also now search for specific text strings. For example,
You may be looking for articles on reinstalling mac os. If you'd
liek to find every article that has that specific string, just put
quotes around the string, like this: "reinstalling mac os"
C) Keywords. Apple has put together a number of keywords that can
help speed searches. One you'll want to use is kbdload which is a
tag used for all software downloads article. A complete list is
available in our expert search help page at:
http://www.info.apple.com/help/knowledgebase/advanced_help.html
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