Subject:     Time out after two minutes with new firmware
Date:        6/16/98 5:26 PM
Received:    6/17/98 12:40 AM
From:        santilli, 
To:          news@xlr8yourmac.com

>From: techsupp@globalvillage.com
>Mime-Version: 1.0
>Date: 16 Jun 98 08:21 +0000
>To: santilli
>Sender: techsupp@globalvillage.com
>Reply-To: techsupp@globalvillage.com
>Subject: Time out after two minutes with new firmware
>X-LEM: Char-Lez Braden @ Global Village
>X-CASE: 196907
>X-AID: 333
>
>
>Hello Gregory,
>
>  We are aware of connection problems after the ROM update.  The reason
>for this is either your Internet Service Provider is not v.90 compliant or
>your ISP has not upgraded their X2 modems to the latest version of X2
>firmware.  Did you contact your ISP before running the update to make sure
>that they had also?  If you upgraded and they did not, then you could
>experience connection problems.   When you install the v.90 upgrade it
>also updates your version of X2 to the newest version.  You have both X2
>and v..90 protocols in your modem.  At this time there is no way to revert
>back to your old version of X2.  You have a few options...  You can either
>contact your ISP and ask them to upgrade to v.90, ask your ISP to upgrade
>their X2's to Supervisor Software 5.10.9, or you can obtain a manually
>configured dialer like FreePPP.  The Supervisor Software is located on
>3com's web site for Free and would have to be installed by your ISP in
>their modems ROM.  If you decide to go with the manual dialer, then use
>this Initialization String:
>
>AT&F1S32=82
>
>A manual dialer takes the place of your "PPP"  and "Modem control panel,
>so if you go this way you will have to disable both of them.  Your
>Internet Service Provider will have to be contacted if you need assistance
>with any other configuration in the dialer.
>
>You can dial into a test line to see if your v.90 connection can be made.
>You will need to use OT/PPP and dial into the following ISP:
>
>Server name:  One.Net
>Phone #: 513-618-1111
>Username:  gvtest
>Password:  globalvillage
>
>They have updated X2 software and v.90.  You will not be able to access
>e-mail or the web.  It will only give you a connect speed and then
>disconnect.  If you have any problems with the connection, please contact
>Global Village and not One Net.
>Please include all previous correspondence....
>Have a Good Day,
>Matt Kocina
>Global Village Tech. Support
>-------------------------------------------------------
>Hi
>
>I really can't put into words how angry and frustrated I am with
>downloading the new flasher, and then
>not having the modem work.
>
>Your advertising indicates the modem will work, regardless if the provider
>is using the v90 system.
>
>My provider uses X2 only, and this firmware causes constant timeing out.
>
>
>I usually charge 200 an hour for doing research, and your modem has
>currently ground my business to a halt.
>
>Gregory Santilli
>Santilli Legal Research
>