News Archive for: Tuesday February 16, 2010     Goto Current News Page

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MacBook Repair Extension Program for Hard Drive Issues
Eddie sent a FYI on a MacBook Repair Extension Program for Hard Drive Issues (doc dated Feb 15th, 2010)

"Apple has determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007, may fail under certain conditions.
If your MacBook was purchased in the date range listed above and shows a flashing question mark on the screen, please take it to Apple or an Apple Authorized Service Provider and they will examine the hard drive to confirm if it is eligible for a replacement, free of charge, under this program.
Note: If your MacBook is not experiencing the symptom listed above, you do not have to contact Apple or any Apple Authorized Service Provider. As always, Apple recommends that you back up your data. Learn more.

Identifying Affected MacBook Systems

Symptom:
A flashing question mark appears on screen when the MacBook is turned on.

Affected MacBook models:
13-inch black and white MacBook models with the following processor speeds and hard drive capacities:

  • Processor speed - 1.83GHz, 2GHz, or 2.16GHz
  • Hard drive capacity - 60GB, 80GB, 100GB, 120GB, or 160GB

    Next Steps:
    If your MacBook exhibits the flashing question mark symptom and matches the affected model descriptions above, the hard drive needs to be examined. Please take your MacBook to the Apple representative most convenient for you:

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Set up an appointment with a Genius."
  • It would have been good for them to more details (like brand/model, etc.) of the drives affected. (Another case where specifics like that are missing.)
    It may not be related, but this rings a bell from few years ago, IIRC where a drive/data recovery vendor first brought up the story of high failure rates with some specific firmware/build Seagate notebook drives used in MacBooks and Minis. (Original stories were on 60GB/80GB Seagate ST96812AS/ST98823AS models with firmware revision 7.0.1.) There were several posts on that subject back then but here's one I found from the Nov 28, 2007 news page.

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    The PowerBook G3 Firewire ('Pismo') turns 10 yrs old (and still running) - a look back
    My friend Matthew sent a note the PowerBook G3 firewire (aka Pismo) turned 10 years old today and his is still running. That reminded me of my March 2000 review of the PB G3/500 "Pismo" here. (Still on linked on the Powerbook section of the Mac models page.) I'm sure there's a lot of broken off-site links in that decade old article and remember the comments were relative to what was available at that time. I often forget about all the old articles/reviews from that era here. They bring back a lot of fond memories. (Man where did the last decade go...)
    The Pismo's pricing was $2499 for the G3/400MHz/6GB HD/64MB RAM model and $3499 for the G3/500MHz/12GB HD/128MB RAM model. Of course hardware has advanced a lot since then, but the Pismo was one of the best PowerBooks made IMHO. Rugged and reliable. (But my favorite PB G3 remains the "Wallstreet" - best keyboard on any notebook I've ever used by a mile. I still have mine, but need some parts to get it running again. Wore out 2 keyboards on it... One of a hundred repair projects I never seem to have time to finish.)
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    Maxon posts revamped CineBench 11.5
    Maxon has updated their cross-platform benchmark CineBench to v11.5 (139MB download). See their Technical Information and FAQ for details.
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    Apple related news/articles/rumors, Misc OS X/iPhone software/app updates

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    Apple Support/How-To/Troubleshooting Doc Updates

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    Other News/Articles/Reviews

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    Recent Articles and Reviews
    Listing/links to recent articles and reviews you may have missed.
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